Contact Us / Privacy

Headquarters & Manufacturing

LEWA-Nikkiso America, Inc.
132 Hopping Brook Road
Holliston, MA USA
+1-508-893-3218
 
LEWA Bioprocess Group
Fabrication Facility
8 Charlestown St.
Devens, MA  01434 USA

+ 1-978-487-1100

For information, service or questions on an existing system:
sales@lewapt.com

On-spec.  On-time.  On-point.

When you specify products from the LEWA Bioprocess Technologies Group, you automatically receive guarantees of commercial and technical certainty.  And our long industry experience also provides benefits in system design and installation, since our engineers and technicians understand what goes on upstream and downstream  of your process.  As such, this vertically integrated team can anticipate and avoid project snags—and optimize your systems for lifecycle costs and maximum efficiency.

We welcome the chance to help you to lower your Total Cost of Ownership (TCO), efficiently scale production, reduce your line's footprint, and improve product consistency and integrity.  To start a profitable discussion, please let us know the best way to be in touch: email/form/phone.

 

Privacy Statement

Updated May 2018

How LEWA Biosystems Group (Devens, MA USA) will use your Personal Information

Your privacy is important to us. By registering on the online form page and providing the information in this form, you consent to LEWA Biosystems Group ("www.lewapt.com" and/or "lewabiosolutions.com") collection and storage of your personal information. When you complete this registration form, you understand and agree that LEWA Biosystems Group may process your personal information that you provide for the following purposes:

LEWA Bioprocess Systems Group is committed to maintaining privacy protection for its users. This Privacy Statement tells you how we protect and use information that the company gathers through this LEWA Bioprocess Systems Group website based in the USA. This website and this Privacy Statement are intended primarily for the EU audience. Please read this privacy statement carefully.

This Privacy Statement was expanded in May 2018, based to respect the principles of the European Union General Data Protection Regulation (GDPR) about privacy. By using this website, you agree to the terms of this version of this Privacy Statement. This Privacy Statement and our Terms of Use are the complete agreement between you and LEWA Bioprocess Systems Group with respect to your use of this website. You may be subject to additional terms that may apply when you access particular products or offerings in this website, or by following a link from this website.

Information collection

LEWA Bioprocess Systems Group collects “Non-Personal Information” and “Personal Information”.

Non-Personal Information includes information that cannot be used to personally identify you. This website uses the web analytics services Google Analytics from Google. Google Analytics places short pieces of data or a text file on your computer (e.g. cookies, web beacons) for collecting data, which serve to evaluate usage and interaction with this website. LEWA Bioprocess Systems Group reviews the anonymous aggregated data it receives from Google Analytics only to analyze traffic for improving this website and/or improving marketing. LEWA Bioprocess Systems Group does not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may delete or block cookies, also for web tracking, and you may learn about the data collected by Google Analytics and the currently available opt-out mechanisms offered by Google Analytics by reviewing our cookie consent information below.

Personal Information includes your name, location, e-mail as requested in the LEWA Bioprocess Systems Group Contact Forms, which you submit to us through this website. Personal Information also includes your name, location, e-mail which you have provided to LEWA Bioprocess Systems Group, either directly in conferences, trade shows or other direct contacts, or indirectly in that you have provided your contact details to professional social media platforms, such as LinkedIn, Constant Contact and/or others. Please note that providing personal information to LEWA Bioprocess Systems Group or sharing personal information electronically to a common contact is voluntary on your part. If you choose not to provide to us certain information, we may not be able to offer to you certain services and/or products.

Our use of cookies and cookie consent

Our website uses web analytics services, Google Analytics, from Google, and thereby uses cookies. Cookies can be read by the web server which delivered the cookie to you, and it uniquely identifies your computer or mobile device and may contain also other information. You may delete or block cookies, also for web tracking. You may learn about the data collected by Google Analytics and the currently available opt-out mechanisms offered by Google Analytics by reviewing our cookie consent information here.

When you do not wish to apply opt-out mechanisms, you  accept the use of cookies and are providing to LEWA Bioprocess Systems Group, and third parties we partner with, the permission to place, store, and access some or all the cookies on your computer. Some strictly necessary cookies enable the correct functioning of the website. Other cookies collect information for web tracking, or provide functions such as listen to audio or watch videos on the website, or improve a website’s performance and provide special features and content. Although you may still use this website without cookies, some parts of the website may not work properly for you.

How LEWA Bioprocess Systems Group uses personal information

We may use personal information we obtain to:

  • provide and administer our products and services;
  • provide customer support;
  • conduct marketing and sales activities, such as generating leads for performing marketing activities;
  • communicate about and administer events, programs and promotions, such as promotional materials, newsletters and other marketing communications relating to our products, services; LEWA Bioprocess Systems Group will provide to you the possibility to opt-in for receiving newsletters;
  • administer and register participants in webinars or courses held or sponsored by LEWA Bioprocess Systems Group;
  • verify your identity and conduct investigations to protect against unlawful activity, claims and other liabilities, and manage business risk;

LEWA Bioprocess Systems Group may anonymize personal information and use it for the purpose described above and other purposes to the extent permitted by applicable law, and may use this information for additional purposes that LEWA Bioprocess Systems Group identifies at the time of collection. LEWA Bioprocess Systems Group will obtain your consent for these additional uses, as required by applicable law.

Does LEWA Bioprocess Systems Group ever share personal information with third parties?

LEWA Bioprocess Systems Group will not share your personal information it collects with an unrelated third party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, LEWA Bioprocess Systems Group may share some personal information with companies that it hires to provide the products you specifically requested. When LEWA Bioprocess Systems Group shares your personal information with a third party, it will not authorize this third party to keep, disclose and/or use your information with others, except for the purpose of providing services and/or support related to LEWA Bioprocess Systems Group’s products, services and/or related to upgrade products and/or services.

LEWA Bioprocess Systems Group will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

LEWA Bioprocess Systems Group may disclose your personal information to third parties, if we feel that the disclosure is necessary to enforce this privacy statement and/or other terms of this website, protect our rights and property, protect someone’s safety or welfare, and comply with law, court order and/or other legal processes.

Our legal basis for collecting and processing personal data

LEWA Bioprocess Systems Group’s legal basis for processing your personal information will be typically your consent, and/or performance of a contract or to take steps to enter into a contract with you. LEWA Bioprocess Systems Group’s legal basis for processing your personal information will also take steps to enter into a contract with a relevant party on behalf of your business interests, such as LEWA Bioprocess Systems Group’s partner for servicing our equipment or registering the location of purchased equipment or warranty bearing part.

Further, LEWA Bioprocess Systems Group’s legal basis for processing your personal information will include maintaining our legitimate business interests, and/or preventing unlawful activity.

About website security

Security is important to us, and we understand that security is important to you. LEWA Bioprocess Systems Group takes reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no internet transmission is ever 100% secure or error-free. In particular, e-mail sent via this site may not be secure, and you should take special care in deciding which information to share with us via e-mail.

Your right of choices

In conjunction with the personal information LEWA Bioprocess Systems Group obtains about you, you have the right (1) to get confirmation that your personal data is being processed and have the ability to access your personal data, (2) to request that LEWA Bioprocess Systems Group corrects or updates your data if it is incorrect or incomplete, or (3) to request to get your personal data that you provided to us and use it for your own purpose. LEWA Bioprocess Systems Group will provide your data to you within 30 days of your request. To request your personal data, please send an e-mail to marketing@LEWApt.com, as described below under “How to contact LEWA Bioprocess Systems Group”. To protect your privacy, LEWA Bioprocess Systems Group may take steps to verify your identity before granting you access to the information. Depending on your location, you have the right to file a complaint with supervisory authorities, if your information has not been processed in compliance with the General Data Protection Regulation.

Additional information – notice to California residents

Under California Civil Code Section 1798.83, customers and users of LEWA Bioprocess Systems Group who are California residents are permitted to ask to provide to them firstly, a listing of certain categories of personal information LEWA Bioprocess Systems Group has disclosed to third parties for marketing purposes during the immediately preceding calendar year, and secondly, the identity of those third parties. To obtain this information, please send an e-mail to marketing@lewapt.com, as described below under “How to contact LEWA Bioprocess Systems Group”.

Protecting children’s privacy

LEWA Bioprocess Systems Group cares about protecting the online privacy of children. Even though our website is not designed for the use by anyone under the age of 16, LEWA Bioprocess Systems Group realizes that a child under the age of 16 may attempt to access our website. We will not intentionally collect any personal information from a child under the age of 16, such as a child’s name or Email address. If you think that we have collected personal information from a child under the age of 16, please contact us by sending an e-mail to marketing@lewapt.com, as described below under “How to contact LEWA Bioprocess Systems Group”

Changes to LEWA Bioprocess Systems Group privacy statement

This privacy statement may be updated periodically and without notice to you to reflect changes in our information practices. LEWA Bioprocess Systems Group will indicate at the top of the privacy statement when it was most recently updated.

Complaints

As an EU based user, in frame of Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes this Regulation.

How to contact LEWA Bioprocess Systems Group

LEWA Bioprocess Systems Group kindly requests that if you have any questions or comments about this Privacy Statement, or if you would like to update information we have about you or your preferences, please visit the Contact Form on our website, or contact us as follows:

 

Chief Marketing Officer
LEWA-Nikkiso America, Inc.

Bioprocess Group

8 Charlestown Street

Devens, MA 01434

USA

E-mail: marketing@lewapt.com